WroMigrant – Introduction
I am glad that the capital of Lower Silesia has become your place of destination. Time will surely show that this has been a very good decision.
Wrocław is a city of dynamic development, with rich multicultural history. It is a city that looks boldly into the future. We have a high rate of economic development, a steadily growing number of jobs and, thanks to our excellent location in the heart of Europe, it is convenient and easy to get here. Maybe that is why we already have over 120 thousand foreigners living in our city, and that number is still growing.
As a city responsible for each of our citizens, we strive to make sure that all newcomers regardless of their origin, religion or vision of their own lives, feel comfortable here. That is why we support and develop activities that will make it easier for the new inhabitants of Wrocław to find their way in our city. We are opening new “WroMigrant” information and activity points for migrants and we are preparing information brochures in cooperation with our partners, such as this guide. The guide contains practical information on many important issues such as residence, education, language courses, health care or communication.
I believe that thanks to this small help, as well as the extraordinary openness of the citizens of Wrocław, you will quickly start to feel at home with us. I really wish for that to happen. So that together we can shape the future of Wrocław – a tolerant, diverse, multicultural and respectful place.
With my best wishes,
Mayor of Wrocław
We are glad that you have come to Wrocław! We know very well that every beginning in a new place is difficult and raises many questions. How and where do I need to legalise my stay? Where and how can I get medical care? Are there suitable language courses for me? Where can my children go to school? That is why we have created this guide.
You will be able to find the information you seek in the respective parts of this document. In the “Stay” chapter you will find information on legalisation of your stay in Poland on the basis of documents such as visa, temporary and permanent residence permit, Pole’s Card, or a long-term resident of the EU card. You will also find information about registered residence and PESEL number. The chapter entitled “Work” is primarily concerned with obtaining a work permit. We have also included hints and tips on how and where to look for a job in Wrocław. “Education” chapter contains information about the education system in Poland. It presents different types of schools, rules of recruitment, and also suggests where to look for Polish language courses for migrants. “Medical Care” is a part of the guide devoted to the public health service in Poland. You will also find out what vaccinations are mandatory in our country and where to seek medical help at night, on public holidays and in emergencies. Here you will also find information about preventive health care, help for domestic violence victims and psychiatric help. In the chapter entitled “Social care, family and child-support benefits” you will find information on free of charge psychological and family help and child-support benefit, e.g. 500+ benefit, which is a popular benefit in Poland. The chapter devoted to “Civil Registry Office” is a collection of information on the registration of births of newborns, entering into marriages, obtaining death certificates and transcription of foreign birth or marriage certificates to Polish registers. The chapter entitled “Apartment” contains a few tips on how to look for a flat in Wrocław and what a tenancy agreement should contain. The part devoted to “Service Points for Citizens” refers to the official points in Wrocław, where you can take care of various formalities. The chapter on “Public Transport” presents practical issues related to the use of public transport in Wrocław. If you prefer to travel around the city by car, please check out the chapter entitled “Car”, where we have included information about registering your car and obtaining a Polish driving license. In the chapter devoted to “Safety” you will learn how to deal with health and life threatening situations and which services you can count on. In the “Consulates” chapter you will find out which honorary consulates operate in Wrocław. In the part devoted to “International protection” you will learn more about refugee cases and other forms of protection for foreigners in Poland. “Citizens Advice Bureau” is a chapter dedicated to offices that provide free legal, psychological and pedagogical advice in various languages. The last chapter, “Information Points for Migrants”, presents contact details of institutions and organisations where you can obtain free of charge support in matters related to your stay in Poland.
Remember that there are a number of exceptions to each rule. Our goal is to provide you with basic knowledge on the topics you may be interested in and to let you know about the problems you may encounter when starting your life in a new country or city, especially if you do not speak Polish. If you are uncertain about something, you can always consult us by phone, e-mail or in person.
We wish you to quickly settle in and feel at home here. We hope that you will soon start thinking of Wrocław as our common city, which you enrich with your presence, experience and culture.
You are more than welcome to come and visit us at our WroMigrant office!
The WroMigrant Team
WroMigrant. Information and activity point for migrants – Wrocław Centre for Social Development
Dominikański 6 (ground floor, room no. 14)
phone number: +48 71 77 24 950
Opening hours: Monday to Friday from 9:00 to 16:00
We would like to thank all people, institutions and organisations who helped us create this publication. We would like to say special thank you to the International Organisation for Migration (IOM), the NOMADA Association for the Integration of Multicultural Society and the Ukraine Foundation for valuable consultations.
WroMigrant guide is a pilot project that we would like to continuously develop. We invite everyone to contribute and create it with us.
Please send your suggestions, comments, ideas to the following e-mail address firstname.lastname@example.org.
Please note that this information does not constitute a source of law. The authors have exercised due diligence to ensure that it complies with the legal regulations applicable on 20 February 2020. However, it should be kept in mind that it concerns typical cases and may not fully apply to individual ones. The number and type of documents requested by the administrative bodies in the course of proceedings may differ from those specified depending on a case. In the event of any doubts, we recommend you to contact the authority responsible for your individual case or get acquainted with the law independently.
WROMIGRANT – guide for migrants and intercultural consultants
Wrocław Centre for Social Development
plac Dominikański 6
phone number: +48 71 772 49 00
This guide has been prepared by:
Wroclaw Centre for Social Development/ Team of Intercultural Dialogue
Krzysztof Furtan – legal counsel (www.furtan.pl) Monika Matunin – legal counsel NOMADA – Association for the Integration of Multicultural Society (www.nomada.info.pl) Ukraine Foundation (www.fundacjaukraina.eu)
The editorial office:
Kortas Media (www.zofiakortas.pl)
Piotr Tokarek, Sonia Bulanda, Piotr Tokarek Translations (www.tokarek-translations.com)
The guide was created as part of the implementation of “Strategy for the Intercultural Dialogue in Wrocław 2018-2022” and can be downloaded from the following website www.wielokultury.wroclaw.pl
Wrocław, February 2020