WROmigrant – Safety
There are a number of services and institutions that take care of your safety in Wrocław: Police, Fire Brigade, City Guard, Border Guard and WOPR (Volunteer Water Rescue Service). You can report an immediate threat to health or life by calling 112. There are also many national and local hotlines and helplines in Wroclaw that you can use.
In this chapter of our guide you will find out:
- how to report a health or life threat by calling the number 112;
- what these formations do: Police, Fire Brigade, City Guard, Border Guard and WOPR (Volunteer Water Rescue Service);
- what to do if you become a victim of hate crime;
- what emergency telephone numbers, hotlines and helplines operate in Wrocław.
Emergency Communication Centre (emergency number 112)
Safety and immediate assistance is important for every citizen of the city. By calling the emergency number 112 you will quickly and efficiently pass on the information about life-threatening situations, threat to safety, property, environment and health to the Emergency Communication Centre. The Emergency Communication Centre cooperates with the Police, the Fire Brigade and medical rescue teams. 112 is an emergency number, you can dial this number in the whole European Union, it can be dialled free of charge from mobile phones and fixed phones. It is important to note, that it can be dialled from a phone without a SIM card.
Remember, dialling 112 saves lives! Use it responsibly. Abuse of 112 may delay someone else’s access to emergency assistance.
Emergency Call takers in Emergency Communication Centres deal with notifications concerning, i.a.:
- threats to life, health and safety,
- threats to property and the environment (emergencies),
- threats to someone’s freedom,
- crimes or disturbing public order,
- situations, when it is necessary for the Police, the Fire Brigade or the State Medical Rescue Services to act immediately.
Call only in emergencies that require the intervention of emergency services, such as:
- road accidents,
- severe bleeding and bodily injury,
- fainting and loss of consciousness,
- cases of electric shock,
- theft and burglary,
- robberies and other cases of violence,
- suspicion of driving under the influence of narcotics,
- recognition of a person wanted by the Police,
- other situations posing an immediate threat to life, health, environment, property, security or public order.
The speed of accepting a notification depends on many factors, including the way in which we report a specific threat, so it is very important to fully cooperate with the call taker of emergency numbers in Emergency Communication Centres and provide only the relevant information.
- find out where you are and what happened at the accident site;
- determine the number of injured persons and their condition;
- tell the witnesses of the incident that you are calling 112 so that they do not call 112 to report the same incident;
- find a quiet place to have a calm conversation with emergency number call taker.
Conversation with an emergency call taker:
- after picking up the phone, the call taker will present his or her official call taker number (the call taker will not provide you with his or her personal data) and ask what he or she can do for you;
- briefly describe the event you wish to report – this description will make it possible to distinguish your call from an accidental call that is not related to any life-threatening situation or a threat to health, the environment or property;
- please provide answers to all the questions that the call taker may have – the order of questions is not accidental, and their content is necessary to obtain key information for emergency services;
- provide the exact address or tell the emergency services how they can reach the accident site (province, district, commune, city, as well as the name of the street where the event took place, the number of the nearest building) or other data enabling quick localisation of the accident site;
- provide additional information requested by the call taker;
- provide your contact details so that the services can reach you, if necessary;
- do not hang up until the operator has explicitly accepted your report;
- After the conversation is over, try not to use the phone for a while so that the emergency services can contact you in case some additional information is needed;
- if the situation changes after you have made a call, re-dial 112;
- in case of medical emergencies, after obtaining relevant information, the call taker will direct your call to the dispatcher of the State Medical Rescue Services, who will ask additional questions related to medical issues and will help you provide necessary aid to the injured.
- you can obtain information on the telephone numbers of services, companies and institutions by calling a national number +48 118 913;
- check the telephone numbers of the nearest police station or other services and write them down in a visible place or save them on your mobile phone;
- use the Moja Komenda (My police station) mobile application, where you will find all the necessary information about the nearest Police units: phone number, address, distance from your location;
- add all the necessary phone numbers to the contact list on your phone.
Do not call this number if the situation does not require emergency services, is not dangerous and it does not pose a threat to life, health, environment, property or in other situations when you would like to:
- report a fictitious report;
- find out more about weather, timetables, public, rail or air transport;
- report traffic difficulties;
- inform that you do not need help;
- determine the contact details of a company or an individual;
- express an opinion on any subject, event or person;
- postpone a scheduled meeting with representatives of uniformed services;
- check if 112 really works;
- call a taxi, order a pizza or a road-side assistance;
- get legal or medical advice;
- to obtain a PIN or PUK number for your phone;
- get your call redirected;
- get a phone number to reach the services.
The Police (emergency number 112) and the City Guard (number 986) are responsible for the safety of the inhabitants of Wrocław. You can count on their professional help.
The Police is responsible for:
– helping crime victims;
– helping victims of violence, including domestic violence;
– prosecuting the perpetrators of offences;
– ensuring security and public order.
If you are in danger or if you see a person that needs help, call 112 immediately and you will easily find someone who speaks English, German, French or Russian.
If you have become a victim of any crime, do not wait and immediately report it in person to the Police. If you do not speak Polish fluently or you do not know Polish at all, you have two solutions:
- take a person you trust, who speaks Polish, with you to the police station;
- ask for an interpreter at the police station – you will be given the date and time of the meeting, when the interpreter will be available.
Remember to take your documents with you (passport and/or residence card). At the police station, you will give your statement to a police officer and the next procedures will follow accordingly.
“Moja Komenda” application
“Moja Komenda” facilitates contacting the Police and Police Community Support Officers, i.e. the police officers that should be contacted first. Police Community Support Officers are police officers who work directly with the local communities of their districts. These people recognise their needs and expectations in terms of safety in its broad sense, both the individual and public safety. Each Police Community Support Officer has his own area of activity (district). You can ask your Police Community Support Officer for help, ask him a question or inform him about a situation that poses a threat to safety. “Moja Komenda” application, which acts as a guide to Polish police units, will surely help you. You will find the addresses of police stations, as well as the phone number of the Police Community Support Officer that works in your district.
National map of safety threats
It is a police tool and its aim is to eliminate negative behaviours and problems that are a burden to a society (e.g. alcohol consumption in public places). Thanks to this Map you can report cases of law violations. Indicating a given threat on the map, causes a proper reaction of the Police. The Police officers will start sending patrols to this place and will take action to remove the threat. You can see the map on this website:
Wrocław Municipal Police Headquarters
phone number: +48 71 340 44 90 (officer on duty)
Plenipotentiary of the Provincial Chief Commander of Police on the Protection of Human Rights
Department for fight against Cybercrime of Municipal Police Headquarters in Wrocław
phone number: +48 71 340 24 33
What to do if you become a victim of hate crime
Hate crime is a criminal offence motivated by prejudice, targeting the victim only because he or she has a different skin colour, comes from a different country or cultural background, speaks a different language or has different religious beliefs.If you become a victim of hate crime, please immediately report it to the Police. You can report a crime in writing or in person. You can also take a person you trust (e.g. a family member or friend), with you to the police station (who will provide support to the person injured by the crime when you will be giving your statement.
When you report a crime, you can get further help from us by contacting a lawyer and/or a psychologist. If you have already reported the crime to the Police, please call the following emergency number +48 604 535 838. This number is available 24 hours a day, 7 days a week.
If you would like us to help you during our office hours, please call us at +48 71 772 49 50.
You can also go to Nomada Association, which offers support for all victims in preparing and reporting prejudice-motivated crimes at the Police station. Nomada provides help to every person at any stage of the proceedings from reporting the crime to the Police to the final termination of court proceedings.
For more information please check out: www.wielokultury.wroclaw.pl/bezpieczenstwo-hate-crime-victims-support-system and: nomada.info.pl/kontakt.
City Guard (986)
By using the slogan “helping local community”, the City Guard cooperates on a daily basis with the Police, community councils, Wrocław Centre for Social Development, educational institutions, public benefit institutions, animal welfare organisations, foundations and, of course, the residents of Wrocław.
City Guard is responsible for, i.a.:
– protection of peace and order in public places;
– ensuring compliance with local laws;
– keeping an eye on order and traffic control;
– building and improving the life quality of residents, students, tourists and those who live in Wrocław temporarily.
The City Guards also conduct prevention programmes and thematic activities that aim at improving safety among children, adolescents and adults.
If you would like to find out who is your local City Guard, please visit this website: www.smwroclaw.pl
Border Guard is responsible for:
– preventing and counteracting illegal migration;
– controlling the compliance with the regulations concerning foreigners’ entry and stay in the territory of the Republic of Poland;
– combating crime, i.e. enabling illegal stay of foreigners, employing foreigners staying in the Republic of Poland illegally and trafficking of human beings.
phone number : +48 71 35 847 00
“Asystent Granica” (Border Assistant) and “Mobilna Granica” (Mobile Border) applications
Both of these applications together with a website www.granica.gov.plcontain a number of information, that are extremely important from the point of view of people travelling to Poland.
“Mobilna Granica” application allows for tracking traffic at border crossings, gives access to the information on the current situation on Polish roads and so on.
The “Asystent Granica” application is a guide to Polish border crossings: road, rail, air, sea and pedestrian. The user can find out what the customs and border clearance process looks like and what documents are necessary to cross the border. The application was developed by the Polish Customs Service and the Border Guard and it is a handy tool for every person crossing the Polish border.
Fire Brigade (112, 998)
The State Fire Brigade deals with fires, natural disasters and other local threats.
Their basic responsibilities include, among other things, identification of fire hazards and other local hazards, organising and conducting rescue operations during fires, natural disasters or elimination of local hazards, performing auxiliary specialist rescue operations during natural disasters or when other rescue services deal with eliminating local hazards.
Municipal Headquarters of the State Fire Brigade in Wrocław
phone number: +48 71 368 21 00
WOPR – Volunteer Water Rescue Service
WOPR deals with the water rescue in its broad sense, i.e. helps people on water and saves their lives or health. It protects recreational facilities and associates lifeguards and Volunteer Water Rescue Service instructors. WOPR experts are prepared to report threats to the safety of swimmers and bathers and to make requests to the appropriate entities to remove threats or stop using facilities and equipment used for leisure, sports, recreation and tourism in areas near water reservoirs, as well as to issue expert reports and opinions in the field of water safety.
Emergency numbers, helplines and hotlines
Emergency and rescue phone numbers in Wrocław (in case of a direct threat to health and life)
- 112 – General emergency number (Police, Ambulance, Fire Brigade)
- 999 – Ambulance
- 997 – Police
- 998 – Fire Brigade
- 986 – City Guard
- +48 601 100 100 – WOPR (Volunteer Water Rescue Service) (emergency number to be used while on the water)
- +48 71 770 22 22 – Crisis Management Centre
Emergency numbers in Wrocław
- 991 – Electricity Emergency
- 992 – Gas Emergency
- 993 – Heating System Emergency
- 994 – Water Supply – Sewage Emergency
Hotlines in Wrocław
- +48 71 344 31 11 – Tourist Information Centre
- +48 519 509 337 – Polish Railways (PKP) Tourist Information Hotline
- +48 71 793 97 22 – Lower Silesian Tourist Information Centre
- +48 71 772 49 50 – WroMigrant – Information and Activity Space For Migrants
- +48 71 321 72 71 – MPK Hotline
- +48 703 200 200 – Polish Railways (PKP) hotline
- +48 76 742 11 12 – Koleje Dolnośląskie S.A. hotline (information in Polish only)
- +48 800 022 222 – Polish Railways (PKP) Hotline for Disabled Persons – Regional Connections (information in Polish only)
- +48 71 720 70 51 – Polbus PKS Hotline (traffic orderly)
- +48 71 358 13 81 – Wrocław Airport
- +48 71 777 77 77 – Information Centre of City Office of Wrocław
Helplines in Wrocław
- +48 116 111 – Helpline for children and adolescents (free of charge)
- +48 800 121 212 – The Ombudsman for Children Helpline
- +48 116 000 – a helpline for missing children (24 hours, free of charge)
- +48 800 283 107 – Police Helpline (from fixed phones/free of charge), +48 71 344 15 53 (number for users of fixed phones and mobile phones / operator’s rates apply)
- +48 697 071 112 – Police SMS helpline for deaf persons – phone number intended exclusively for sending text messages by persons with hearing and speech impairments.
- +48 800 120 226 – Police Helpline for the Prevention of Domestic Violence +48 801 120 002 – “Niebieska Linia” (Blue line) Helpline for Victims of Domestic Violence
- +48 71 340 38 03 – Police Helpline for children witnessing violence at home
- +48 801 247 70 or +48 22 654 70 70 – reporting missing people (24/7 ITAKA Foundation Helpline)
Other useful numbers
- +48 71 799 89 06 – Emergency Kids’ Shelter (24/7)
- +48 71 340 31 78 – Emergency Youth Centre
- +48 71 337 36 36 – Veterinary Emergency (24/7)
- +48 605 883 227 – Provincial Sanitary-Epidemiological Station in Wroclaw (24/7 emergency phone number)
- +48 71 194 88 – National Health Fund in Wrocław (hotline)
- +48 71 376 08 96 – Lost and Found Office
- +48 71 321 72 71 – MPK (Municipal Transport Company) Wroclaw Customer Service
- +48 71 340 96 55 – MPWiK (Municipal Water and Sewage Company) Customer Service
- +48 71 376 00 22, 19 501 – report an emergency to the Roads and City Support Management Board
- +48 71 777 75 59 – Municipal Consumer Advocate
- 987 – Crisis Management Centre
- 995 – Police Headquarters – Child Alert system
- 996 – Anti-terrorist Centre
- 985 – GOPR (Mountain Volunteer Rescue Service) and TOPR (Tatra Volunteer Search and Rescue)
Other numbers of the services that provide aid
- +48 116 000 – emergency number for reporting missing children (“ITAKA” Foundation)
- +48 116 111 – Helpline for children and adolescents (“Dajemy Dzieciom Siłę” Foundation)
- +48 116 123 – Crisis Helpline (Institute of Health Psychology)
- +48 601 100 100 – emergency number to be used while on the water – WOPR (Volunteer Water Rescue Service) and MOPR (Masuria Volunteer Search and Rescue)
- +48 601 100 300 – emergency number to be used while in the mountains – GOPR (Mountain Volunteer Rescue Service) and TOPR (Tatra Volunteer Search and Rescue)
- +48 800 702 222 – Mental Health Crisis Hotline (“ITAKA” Foundation)
- +48 22 668 70 00 – “Niebieska Linia” (Blue line) Helpline for Victims of Domestic Violence – a nation-wide hotline